Returns & Replacements
KPRail.com Return Policy
Items shipped from KPRail.com, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
KPRail Global Return Policy
Items can be returned within 30 days of receipt of delivery using the Online request system. It can take up to 25 days for an item to reach us once you return it. Once the item is received , it takes 2-3 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Your return label will require you to return the item at your own expense. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.
When you order from a seller that fulfills and ships its own inventory (also called a third party seller or vendor), your return is sent back to the seller instead of KPRail.com. While most sellers offer a returns policy equivalent to KPRail.com's, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page.
If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to assist you.
Customized products include products that are configured, personalized, or inscribed; for example, engravings, stamps, monograms, embroidery, embossing, etching, carving, or printing. To file a claim for these items please note the following:
Notification to the third-party seller within 14 days of receipt of item for return.
Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged/defective upon arrival, or materially different from what was ordered.
All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.