Returns & Replacements
KPRail.com Return Policy
Items may be eligible for return within 30 days of receipt of delivery. In order for an item to be eligible the vendor selling the item must accept returns, the items must be the original items in unopened undamaged boxes. There is a 50% restocking fee on all items that are returned. You are responsible for shipping and insuring the product. It can take up to 25 days for an item to reach us once you return it. Once the item is received , it will be reviewed to ensure it meets return standards. If it does, you will receive a credit for the price of the merchandise minus the restocking fee, if it does not, we will let you know and you will be responsible for having it shipped back to you. If approved it can take up to 7 days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
When you order from a seller that fulfills and ships its own inventory (also called a third party seller or vendor), your return is sent back to the seller instead of KPRail.com. While most sellers offer a returns policy equivalent to KPRail.com's, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page.
If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to assist you.
All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.